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FAQs
  • How much money should we set aside for our invitation suite?
    The price can vary significantly depending on quantity, amount of cards required, print methods and extra embellishments (eg. wax seals, die-cuts, ribbon) This is why we like to arrange a personalised quote for all of our orders, so we can give you the best possible price for quality items, and you only pay for what you need. As a guide, for 50 invitations our couples usually spend upwards of $600 for a semi-custom suite (eg. invitation, envelope, details card) and $1,000+ for a custom design suite. There are so many variables ~ luxury options you can splurge on or just select the essentials, it is completely up to you!
  • When should we send our wedding invitations?
    We recommend sending your invitations about 4 months prior to your wedding (10-12 months for a destination wedding). It may seem early, however some guests will need the time to organise work and family commitments, arrange travel, book accommodation before they can reply. TIP: You RSVP date should be about 1 month before to your wedding day. This will give you a chance to chase up slow replies and finalise details with your wedding vendors. You'll need time to figure out your seating plan and place an order for on-the-day stationery and signage too.
  • When should we order our wedding invitations?
    About 6 months before your wedding if you are ordering from a Studio Collection, maybe a little earlier if you are having a custom designed suite. The earlier you can pay your deposit and book into our schedule, the better! Even if you don't have all the details yet, if you have a guest list, venue and colour palette, we can start the process.
  • What signs do you have available?
    Small (A5): Table Numbers, Reserved Seating, In Memory of Medium (A4 - A3): Menus, Bar Signs, Signature Cocktails, Unplugged Ceremony, Guest Book, Wishing Well, Bathroom, Parking Large (A2, A1, A0): Seating Charts, Welcome Signs Materials: Foam board, Linen, Acrylic, Wood - in a variety of colours, shapes and sizes. Some of the smaller signs come with a strut back or a stand, and most of the larger signs will have the options of holes and eyelets for hanging up with ribbon, fine wire or string. (Some venues will provide easels or frames for you to hang your signs up). Shipping: While we can arrange shipping at an additional cost, we recommend choosing the collect option if you live in the Tweed Heads/Kingscliff/Gold Coast area, or choosing the design only option if you live in other parts of Australia, or the world! We will design all of your wedding signage and send you the hi-res print ready files to take to your local printer. This avoids them being accidently damaged during transit and you don't have to pay for the shipping costs either! Win win!
  • How much money should we allocate for signage and on-the-day stationery?
    This amount will vary depending on what you would like, what materials you choose (foam board, acrylic, wood, linen etc) and how many guests you have. It could range from $195 to over $1,000, so it is best to send us an enquiry so we can provide an accurate quote. We are seeing a lot of beautiful die-cuts, linen signage and layered pieces, so if you have a special idea in mind, please share it with us! We can have a lot of fun creating custom pieces that are unique to you as a couple and that will beautifully compliment your wedding decor and florals.
  • Where do you ship to?
    We ship stationery orders within Australia for a flat rate of $25.00, express shipping. Stationery orders over $250.00 currently qualify for free shipping within Australia. If you live overseas, we are happy to organise a custom quote for you and calculate the shipping when we have more information. While we can arrange to post your signage for an additional cost, we recommend choosing the collect option if you live in the Tweed Heads/Kingscliff/Gold Coast area, or choosing the design only option if you live in other parts of Australia, or the world! We will design all of your wedding signage and send you the hi-res print ready files to take to your local printer. This avoids them being accidently damaged during transit and you don't have to pay for the shipping costs either!
  • What happens after we request a quote from your Semi-Custom collection?
    We will email you a personalised quote within a couple of business days. Once you have have accepted the quote and paid your deposit, you will go into our schedule. We aim to send proofs for semi-custom designs within 2-3 days of receiving the necessary information from you (eg. names, dates and times, location, extra details, guest lists etc) Please allow at least 2 weeks for semi-custom designs to be finalised, as it is dependent on the time of year, number of edits required and your response time.
  • Can I pick up my order?
    Of course! Our studio is based in Murwillumbah NSW. We can sometimes meet you in the town centre, or around the Tweed Heads/Kingscliff area. If you'd like to collect your order, please specify this when placing your order and once ready, we can arrange a suitable date and time.
  • Do you design for events other than weddings?
    Absolutely! We love creating stationery and signage for all of life's special occasions, so whether you are planning a birthday party, bridal shower, hen's night, baby shower, a business event or corporate function, we are here for you! Request a Special Events Guide on our contact page, or fill in a custom enquiry form and let the fun begin!
  • Do you offer Memorial Stationery?
    When mourning the loss of a dear friend or family member, it is such an emotional and overwhelming time. Our aim is to provide you with elegant, personalised Memorial Stationery that is a beautiful reflection of your loved one. I have a selection of designs to choose from, so you can simply send through your photographs and information you'd like to include and I will create custom artwork for you within a couple of business days. Depending on time allowances, I can arrange printing and delivery, or I can send you the print-ready files for you to take to your local printer. Please get in touch if you have any questions, I will do my very best to assist you. Some of the items I can offer you include: - A6 Tribute Cards - Bookmarks - A5 Order of Service Booklets - A5 Celebration of Life Cards - A6 Thank You Cards - A4, A3 or A2 In Memory Of Sign
  • What if there is a typo or mistake?
    Great care is taken to ensure all information on your stationery is correct. We will supply you with a digital proof of your designs before sending to print, and ask that you check (and double check!) all names, dates, details and colour selections very carefully. Perhaps even ask a friend or family member to give them a once over? Proof read everything to make sure it is correct before it is set in ink! We are not responsible for any mistakes, and if a reprint is required, you will be charged the extra printing and delivery fees.
  • What print methods do you offer?
    Digital colour, white ink, letterpress, embossing, hot foil press and foil printing. Please see our Style Guide for more information.
  • How long does a custom stationery design take?
    It can vary depending on the complexity of the design and how extensive your stationery suite is. Ideally, we advise to have at least 5 - 8 weeks before you want to send them, to allow plenty of time for design, printing, production and postage. If you would like a custom design but don't have a lot of time available, please email us and we will do our best to help you.
  • Do you print in house?
    We like to focus on beautiful designs and exceptional customer service, and leave the printing to our highly reputable Australian print companies. We occasionally will print some smaller items, such as A6 or DL cards or envelopes, but the majority is outsourced because they offer a huge range of premium cardstocks and matching envelopes, as well as the complete range of print methods (letterpress, hot foil press, embossing, digital and white ink printing). They also take care of custom die-cut shapes and luxurious double thick (duplex) card stocks that we can offer our clients. Their high quality finish is second to none. We have worked with them for a few years now and trust them to bring our designs to life on the prettiest of papers.
  • How will I receive my invitations?
    Invitations, details cards and envelopes will all be supplied carefully wrapped in their own piles so that you can stuff and seal the envelopes (and address them, if we haven't done that for you). This minimises handling and makes it easier for you to get them ready to post. If you would like us to take care of the envelope stuffing and postage, please enquire via email or make note of this when filling in an enquiry form. TIP: Remember to leave a little room in your budget for stamps! And always have one complete invitation suite weighed and measured to ensure you are paying for the right amount of postage! With the extra cards, ribbons, wax seals etc, it can sometimes be more than you might think.
  • What if our invitations are delayed, or lost in the mail?
    All care is taken to ensure your stationery gets safely from our studio to you, on time. We will always try to work with you to meet the timelines required, and request that you do the same. You are responsible for any delays including the approval of proofs or requests for further amendments, or failure to provide information within the agreed upon time frame. All orders will be supplied with a tracking number, but once the parcel leaves our hands it is out of our control. On any rare occasions where there are delays with Australia Post or problems locating your items, we will keep communicating with you and try to help wherever we can. It is vital that you supply us with the correct postage address, and if you aren't there to sign for it, the parcel will be taken to your local post office for safe keeping until you're able to collect it. Also, if you can place your order as early as possible, we can make a start on the designs and add the final details as they are available. This may help in getting the proof to you sooner, and the stationery in the post a little bit faster.
  • What if we need more than the 2 included rounds of changes?
    Please read through our T&C page - we are happy to do extra changes, as we want you to be completely happy with your items. However it will incur an additional fee of $75/hr for semi-custom designs, and $150/hr for cusom designs.
  • What if we don't respond to your emails in the agreed upon timeframes?
    This will have a flow-on effect and could impact the print production and delivery times. Please respond as promptly as possible, or at least keep us updated on how things are going, so if you are just waiting on a few details we can plan our work accordingly.
  • What if the paper we request is not available at time of printing?
    We cannot control if some stocks become unavailable or sold out. This is rare, but unfortunately it can happen. We will always strive to find you a beautiful alternative for a similar aesthetic.
  • What if we don't pay our deposit?
    Work cannot commence until a deposit is paid. Please get in touch asap if you're having any issues with payments. We will try and come up with a solution to ensure your invitations are designed, printed and delivered on time.
  • What if you are sick/unable to work while processing our order?
    We will always try to leave plenty of time to complete the design, proofing, ordering, printing and delivery. This is why our timelines are so important to keep in mind. If anything outside our control were to occur, we have some options available and would advise you of those immediately.
  • What if we need extra invitations?
    We always recommend ordering 10-20 extras just incase this happens! You might find some people can't make it, and then you want to invite another group of friends, extended family or work colleagues. You might forget someone (oops!) or like a few as keepsakes. It is costly to process another order at a later date, best to have extras on hand.
  • Help! We've forgotten something! Do you have a rush fee?
    Fast tracked design, printing and express delivery is sometimes possible for an extra fee. Please email us your details and we will try our best to help!
  • How soon can we book in with you?
    The earlier the better! While there are some pieces that we can't finalise until close to the date (such as seating charts and place cards), we can still pop you in our schedule and get started on your design as soon as we receive those details.
  • Can I change the font on your Semi-Custom design?
    All the designs in our Studio Collection have been carefully created with fonts that suit the design style and graphic elements. If you like parts of the design, but would like a different font, simply fill in a custom enquiry form and we can create something just for you.
  • Can we order on-the-day items in advance so we don't forget about them?
    Of course! Let us know what you'll need and when, and we will put you in our design schedule so we know when to begin, and what information we are waiting on. We will try to send a reminder about 2 months before your wedding day so we have plenty of time to create them for you.
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