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TERMS & CONDITIONS

Please read these Terms & Conditions carefully. By using this website and purchasing any product(s) or services through Ever After Stationery, you acknowledge and accept that you are entering into a contract with us under the following terms and conditions. 

CUSTOMER CARE

At Ever After Stationery, we take great pride in our customer service and will handle your designs, production and arranging delivery or collection of your products with the utmost care. If you have any questions, please email stacey@everafterstationery.com.au and we will get back to you as soon as possible.

WHOLESALE ENQUIRIES

If you are a retailer and would like to sell our products, please email stacey@everafterstationery.com.au

SUPPLYING YOUR INFORMATION

Once you have placed an order and payment has been received, we will send you a form via email to gather your invitation wording, and a template for guest list details if applicable. This information must be received within the required timeframes. We respect your privacy and apart from the details available to the print companies, will not share your information with anyone else. 

DESIGN PROOFS & REVISIONS

For our Semi-Custom Studio Collection stationery, two rounds of revisions are included, if required. Additional revisions will be charged at a rate of $75/hour or part thereof. For Custom Designs, two revisions to your design (original proof plus two sets of changes) are included, if needed. Additional revisions will be charged at a rate of $150/hour or part thereof. It is your responsibility to carefully proof read all text in the digital proofs supplied to you. Please take the time to check over your proof thoroughly and return any changes in one email as this is counted as your first round of changes. By approving your final proofs for printing, you are accepting full responsibility for the information, spelling, grammar and layout as shown in the final proofs. If mistakes are found after you approve the final proofs and your items need to be reprinted, you will be charged for the revision work, reprinting, postage/shipping, and any other reasonable expenses.

PAYMENT

Quotes for Custom Stationery orders are valid for 30 days. If you decide to proceed with an order after this time period, the quoted amount may have changed. Please confirm price with us via email before proceeding with your order if you’re unsure. Once a custom design quote is accepted, we require a 50% deposit before proceeding with any design work. Deposits are non-refundable. The balance must be paid in full in keeping with the timeframes before print production can commence. Payments must be made within the required timeframes and via the approved method, as specified in the Invoice or otherwise by Ever After Stationery. All prices listed are in Australian dollars ($AUD) and are subject to change without notice.

CUSTOM DESIGNS

When ordering a Custom Design, the price does not entitle you to receive any finished artwork file that we may have created for your order. The fee relates only to what is required to provide the printed custom designs to you (including design, administration, printing and shipping). If you require print ready/high resolution files as well, please discuss your needs with us prior to paying for your custom design as this may not be possible. All designs created by Ever After Stationery remain the sole property of Ever After Stationery. Any invitation wording can be changed to suit your personal style and taste, however the amount of wording used will be limited to the constraints of the design. We will let you know if there is not enough space to fit the information you require, and will work together with you to find a creative solution (such as an additional or double sided details card). If you would like a custom map illustration, you will be required to supply us with a screenshot of the map location and highlight any landmarks or details you would like included. For example, roads, rivers, venues, beaches, accommodation, nearby towns, etc. Feel free to email us at stacey@everafterstationery.com.au if you have any questions about a custom design for a wedding or special event.

PRINTING VARIATIONS

Print colours may vary slightly to those viewed on screen. The colours shown in our Colour Collections and Colour Palettes are a guide to the ink colours and card stocks we have available. Printed proofs may not exactly match the finished product due to variations in the print production process. We work with some of the best printeries in Australia to ensure consistently high quality finished products. Minor differences in texture, colour, size and positioning can sometimes occur and are not classed as a fault. Due to the variable nature of digital printing, sometimes there can be subtle differences between separate print runs. If you are printing items that will be displayed next to each other (eg. menus and place cards), we recommend ordering them at the same time to reduce the chance of a minor variance in colours.

COPYRIGHT

All designs created by or with Ever After Stationery are the copyright and property of Ever After Stationery. Neither you, nor a third party may copy any part of the design or reproduce it in any way without written permission from Ever After Stationery. This applies to all designs, even if you have requested a custom order or if you have in any way contributed to the design creation. We reserve the right to also use custom designs, or designs based on custom designs, in future Semi-Custom Collections. Ever After Stationery reserves the right to reproduce, photograph and publish any part of our designs for marketing and business-related purposes. This includes the right to photograph any custom designs that have been created for clients, and to use those photographs on website galleries, social media platforms, online directories, magazines, printed advertising and other places/mediums as determined appropriate by us. We also reserve the right to reproduce any designs created for customers, to be distributed as samples. To request to opt out of this usage, the client must provide written instructions to Ever After Stationery prior to placing an order.

STOCK AVAILABILITY

Orders are subject to stock availability. In the rare occasion of a stock being unavailable, we will let you know as soon as possible and discuss alternative materials or designs with you.

FONTS

Each of our Studio Collection fonts have been carefully chosen to suit the specific style of the invitation design. If you would like an alternative font, we recommend that you fill in our Custom Enquiry Form and we can create a bespoke design that incorporates your preferred font style. Please do not ask us for the names of fonts that we have used. We do not disclose font types under any circumstances to protect our creative work and future print revenue.

TESTIMONIALS & FEEDBACK

We love receiving testimonials from our clients! By placing an order with Ever After Stationery, you are agreeing to any images of your stationery and/or feedback received via email, written note, social media, telephone or made public may be published on our website, social media platforms, and any other medium we may consider appropriate, including (but not limited to) newsletters, blogs, emails, magazines, external sites, and marketing material. If you send us comments, feedback, creative ideas, suggestions or any other submissions (whether online, verbal, written, or via email), you agree that we may at any time, without restriction, edit, copy, publish, distribute and otherwise use them in any medium. We are and shall be under no obligation to maintain any comments, feedback, creative ideas, suggestions or any other submissions in confidence; pay compensation; responds; or attribute. You acknowledge and agree that your comments, feedback, creative ideas, suggestions or any other submissions to us will not violate any right of any third-party and will not contain unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of this or any related website or device. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties. We take no responsibility and assume no liability for any submissions made by you or any third-party.

ERRORS, INACCURACIES & OMISSIONS

Occasionally there may be information on our website, social medial channels, made publicly available, or within our direct communication with you, that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the service provided to you or on any related website or communication, including without limitation, pricing information, except as required by law. We are not liable or responsible for any loss, damages or other similar outcomes that occur from relying on the information we put out. Any information on this website that appears as advice should always be construed as general advice only, and may not be applicable to you or your situation. 

LOSS, DAMAGE OR DELAY

Ever After Stationery cannot be held responsible for any loss or damage that occurs once orders have left our premises. We carefully check, count, assemble (if required) and package all items ready for delivery. We will always take care to ensure safe and appropriate packaging and delivery methods are used. We can also not be held responsible for any delay with shipping on any other factors beyond our control.  

UNCONTROLLABLE EVENTS

Sometimes there may be events that are beyond the control of Ever After Stationery that may affect your order being completed or received. This may include shipping delays or strikes, printing delays or strikes, major weather events and other similar events over which we have no control. Ever After Stationery cannot be held responsible for delays, costs, or other impacts that result from such events. In the case of an unexpected illness or injury we will do our best to complete your order, or if that is not possible, recommend a trusted local supplier.

WEBSITE USAGE

Use of this website, is done at your own risk. Ever After Stationery is not responsible, and cannot be held liable, for any loss or damage that may occur as a result of using this website or any service related to, or provided by, Ever After Stationery. We reserve the right to update, change or replace any part of these Terms & Conditions from time to time. This page will always display the most current version. It is the client’s responsibility to check this page periodically for any amendments. If you have any questions about these Terms and Conditions, please send them to stacey@everafterstationery.com.au.

Privacy & Safety

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit, correspond with or make a purchase from Ever After Stationery.

Order Information and Correspondence

When you contact us, or make a request or purchase through our website, we will collect information from you such as name, billing address, shipping address, email, phone number and payment information. This information is collected so that we provide a high level of service. Order Information and other correspondence may be stored, including via email, telephone, mail or directly through the website. This includes with regard to sales, support and accounts.

Device Information

When you visit our website, we may automatically collect information about your device and web browser, IP address, date/time stamps, cookies, pages or products that you have viewed, how you came across our website, and how you browse through our website. We collect Device Information using the following technologies: cookies, log files, web beacons, tags and pixels.

Data Retention and Use

We use Order Information and other collected information to communicate with our customers, provide services and a high level of customer service, and carry out orders placed with us through our website, email or other means. This includes but is not limited to processing payments, arranging delivery and sending design proofs and invoices. Correspondence is recorded and kept in order to provide service references, fulfil orders, and complete any other relevant tasks, including contacting you where needed to complete an order. We may also use your information to screen for potential risk or fraud, to optimise our website functionality, to assess how successful our advertising campaigns are and provide you with information and updates relating to our products, including promotional emails. If you do not wish to receive promotional materials, you can request to be removed from any mailing lists by emailing stacey@everafterstationery.com.au

Storage of Collected Information

Ever After Stationery uses PayPal to handle credit card transactions at our checkout. No credit card details are stored by us, and all transmissions are handled securely via SSL to PayPal. We take care to also protect the personal information submitted to us, both during transmission and once we receive it. 

Sharing your Information

To provide the services offered by Ever After Stationery, including website maintenance, taking payments, and printing personalised stationery items, Third Parties are used to provide essential services including for our site, business and products. We may share your details as necessary for the third party to provide that service. These third parties may only use your personally identifiable information for the specific required purpose. Your information may also be shared if required to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. If your personally identifiable information changes, or if you no longer desire our services or products, you may correct, update or delete it by sending  a written request to Ever After Stationery.

If you have any questions or concerns about our privacy practices please send an email to: stacey@everafterstationery.com.au

Policy Changes

We may occasionally update this privacy policy to accurately reflect changes to our practices or for other operational, legal or regulatory reasons. If we make changes, we will post those changes to this Privacy Policy statement. Please review this page frequently to ensure that you are aware of any changes. 

Google Analytics

We may use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Information here.

You can also opt-out of Google Analytics here.

Targeted Advertising

You can opt out of targeted advertising by visiting the service URLs below:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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