SHIPPING POLICY
Within Australia: All orders (custom and semi-custom) are shipped Express Post via Australia Post. You will be supplied with an Express Post tracking number on the day your order is sent, so you can track your package door to door. They will be delivered to the specified address provided and a signature is required on delivery. If nobody is home to sign for the delivery, it will be dropped at your local Post Office for collection. For semi-custom and custom orders, including larger stationery and signage pieces, shipping costs will be incorporated into your quote.
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International: We are happy to ship stationery items to our international customers. At this stage we are unable to send anything larger than A4 size (210x297mm). We can provide you with a print-ready PDF file that you can take to a local printer if you would like one of our large format signs. Please get in touch via email or fill in a Custom Enquiry Form so we can arrange a quote for you. If you are after a shop item and live internationally, please send us an email so we can calculate the shipping costs before you place your order.
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Shop Items: Items from our online shop are ready to post and will be shipped Express Post from Murwillumbah or Tweed Heads, via Australia Post. You will be supplied with an Express Post tracking number on the day your order is sent. We aim to dispatch all orders within 2 business days of receiving payment. Delivery times will vary depending on your location, but we estimate within 3-7 business days.
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Expected Timeframes: Once your design is approved and paid for in full, it will be sent to print. Timeframes for printing are 2-5 weeks, depending on the print method and any special upgrades. Please see our FAQ for more information. Once printed, we will carefully check, count, (assemble if requested) and package your beautiful stationery. Please allow 1-2 weeks for shipping from our studio to you. It is important to take these timeframes into consideration when placing an order.
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Delivery Address: Please make sure your delivery address is correct when you place your order. While all care is taken when packaging your product, we have no control over your parcel once it has been shipped. We are not liable for any delays, damage or parcels that are lost in transit.
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Rush Fee: If you don't have the recommended time available, please reach out and see if we can help you. In some cases we may be able to fit you into the front of our schedule, and reduce the turnaround times. This is dependent on you providing information and any changes to proofs in a timely manner and will incur a rush fee.
RETURN & EXCHANGE POLICY
Our goal is to have happy customers who are completely satisfied with their products. All of our stationery products are custom designed and made to order, therefore we do not accept returns. For all stationery orders, you will be sent a digital proof where you have the opportunity to carefully check and confirm wording and design. Please check proofs carefully, and maybe get a friend or family member to check them also (a fresh pair of eyes never hurts!) We will only send your products to print when we have received a written approval via email within the timeframes stated. If there is an error with a design that has been approved by the client, the client is responsible for the cost of the reprint and postage.
If you decide to cancel your Semi-Custom order before submitting your details for the work to commence, you are entitled to a refund via your original payment method, less a $75 administration fee. If you cancel your Semi-Custom or Custom order after we have commenced designing your products (whether or not we have sent you a digital proof yet), but before approval has been received for printing, we will refund 50% of the total value of your order. Once you have approved your order for printing, we do not offer any refunds.
At any time, Ever After Stationery may cancel your order if you are offensive, rude or otherwise inappropriate. If we cancel an order, the same refund amounts will apply as above.
Unfortunately, we cannot accept returns on our shop items either, so please choose with care and feel free to send an email prior to ordering if you have any questions about our products.